Description
Position Summary The Executive Education Program Manager is responsible for the development and administration of residential management development programs for UCLA’s Office of Executive Education Programs (EE). The Incumbent is responsible for program development, client relations, financial analysis and management, faculty relations, and logistical implementation of a portfolio of approximately 12-18 custom and open enrollment executive education programs per year, serving approximately 700 executive-level participants annually. The Executive Education Program Manager works independently, employing strategic analysis to take actions and make decisions that support EE’s long-term goals. S/he is responsible for the creation of an optimal learning environment for participants and an optimal teaching environment for faculty. Responsibilities include: the design and implementation of open-enrollment and custom executive programs, including determination of educational goals and development of program curriculum. Assess the effectiveness of faculty. Provide strategic analysis of UCLA’s Executive Education Programs in relation to competitors by conducting research on competitors and competitive programming. Price programs, considering revenues, margins, marketplace potential, and competition. Administer and execute all details associated with program implementation. Professionally represent UCLA Executive Education at meetings with corporate executives and sponsors, professional groups, and faculty to discuss new and continuing programs. Inspect, visit, and develop potential program sites. Implement cost effective processes. Understand the tenets of adult learning theory and provide analysis and input into curriculum and program design that improves the learning experience and enhances the reputation of UCLA Anderson. Form strategic partnerships with appropriate organizations. Independently and effectively handle problems related to programs, faculty, and participants and systematize the solution and problem-solving process for future occurrences. Additional responsibilities: Develop and oversee financial budgets. Analyze costs, make and implement budgetary changes, and manage financial performance for portfolio of programs. Prepare and administer program budgets, with overall profit and loss, revenue and expense responsibility. Implement procedures to increase group and program revenue and net income. Achieve financial targets for all programs. Evaluate the profitability potential of prospective programs and find ways to improve financial performance with effective program budgeting. Ability to attend offsite client programs and client meetings at local, out-of-state, and international locations. The Program Manager is expected to work independently, under minimal supervision. S/he reports to the Associate Director of Programs and Operations and is expected to approach the Associate Director if specific guidance is required. The Program Manager has a partner relationship with the Account Director(s) and Sales team and works closely with the Assistant Dean. As part of his/her duties, the Program Manager may oversee specific tasks of the Program Coordinator and manage a team of student assistants to execute program implementation. Salary & Compensation *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications 2+ years of relevant experience, or equivalent combination of education and experience. (Required) Proven experience in organizing, planning, and executing small and large-scale complex projects, events, programs, workshops, and conferences, including program implementation and logistics. Ability to create, modify, and implement policies, procedures, and forms to increase efficiency. (Required) Demonstrated knowledge of program budget creation, budget management, financial analysis, and financial reporting. Skill in computing ratios, rates, and percentages to forecast profit and loss on individual budgets. Skill in projecting program profit trends given cost data. Knowledge of accounting principles for processing accounting forms, documents, and spreadsheets; ability to prepare expense statement. (Required) Strong proficiency using various hardware and software programs: Word (creation of forms & tables, signs, labels), Excel (formulas, database function, spreadsheets, data sorts, mail merges, etc.), PowerPoint, email, electronic calendaring system, Internet (web searches), contact management software, travel and entertainment reimbursement software (Express preferred), and database. (Required) Skill in negotiating, exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions. Skill in coordinating programs by determining the time, place and sequence of actions to be taken on the basis of analysis of data. (Required) Knowledge of continuing education, executive training, professional development and/or Executive Education programs. Knowledge of UCLA accounting processes and ability to interface with Anderson Business Office and UCLA Purchasing, as necessary. Knowledge of EEP program content and Anderson faculty expertise. Knowledge of University, Anderson School, and Office of Executive Education Programs policies and procedures. Ability to understand/speak a foreign language. Knowledge of HTML, Photoshop, Adobe Acrobat, Sharepoint, Word to create and maintain websites. (Preferred) Skill in writing routine business correspondence and reports and skill in conveying complex information in a clear, concise and diplomatic manner to a diverse clientele either by telephone or in person using proper English grammar, punctuation, spelling and vocabulary. (Required) Excellent interpersonal skills to interact effectively and diplomatically with interact with members of corporate and professional organizations, faculty and university constituents, and program participants from various social, cultural and economic and educational backgrounds to promote executive education. Ability to establish and maintain professional and effective working relationships with faculty, staff, students, administrators, personnel, and executive prospects and clients. (Required) Excellent analytical and creative problem solving skills, with ability to analyze problems, propose solutions and/or make recommendations and take action. Demonstrated skill in setting priorities that accurately reflect the relative importance of job responsibilities. Ability to create and meet deadlines, and complete tasks in a timely manner. (Required) Demonstrated ability to work effectively, efficiently and independently, following through on assignments with minimal direction and supervision. Proactive attitude, with the drive to initiate projects and new processes. Skill in organizing material, information, and people in a systematic way to optimize efficiency and minimize duplication of effort. (Required) Ability to conduct professional and effective negotiations with new and established suppliers to ensure excellent service and prices, and to promote continual vendor improvement. Working knowledge of purchasing practices including determination of needs, selection of items, and order process. (Required) Excellent verbal, written, and listening communication skills. Legible handwriting. Excellent organizational skills and superior attention to detail. (Required) Ability to travel to both domestic and foreign destinations on EE business, including client programs and meetings. (Required) Ability to work in stressful, demanding situations while keeping customer service orientation. (Required) Skill in leading teams and working as part of a team to manage, collaborate, and execute small and large-scale projects and events. (Required) Ability to work with faculty on academic issues and translate into operations. (Required) Ability to treat information confidentially and to use such information solely during the course of employment with UCLA. (Required) Ability to work evenings and weekends, both at the University and remote locations, and to travel overnight. Ability to work flexible schedules and holidays, as necessary. (Required) Ability to analyze competitive markets, and to create and implement marketing ideas and processes. Marketing acumen and knowledge of program marketing analysis. (Required) Public speaking ability to make oral presentations and provide information or explain procedures, policies, etc. to corporate executives. (Required) Demonstrated knowledge of adult learning theory, with the ability to design, implement and evaluate management development programs, including content, format and faculty. (Required) Demonstrated experience in coordinating and moderating corporate client meetings; proven ability to professionally represent EE in such meetings, interfacing with corporate executives to achieve sales and program goals. Business acumen. (Required) Skill in supervising student assistants including: directing and organizing work flow to accomplish established objectives; delegating responsibility; training; evaluating subordinate effectiveness; administering necessary discipline. (Required) Education, Licenses, Certifications & Personal Affiliations Bachelor’s Degree Bachelor’s degree in business or related field. (Required) Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. Schedule Standard hours are from 8:00 a.m. to 5:00 p.m. Union/Policy Covered 99-Policy Covered Complete Position Description https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=TBD_2776