Contract Administrator

Kelly Services is seeking a temp to hire motivated Contract Administrator to join our dynamic team in San Dimas, CA. In this role, you will handle general inbound and outbound calls with a focus on improving customer satisfaction, retention, and business growth.

Responsibilities:

• Answer general inbound calls and place outbound calls to customers.
• Address routine and basic inquiries or issues using company-provided procedures and scripts.
• Utilize fundamental knowledge of company products, services, and systems to assist customers.
• Navigate customer information and order systems efficiently to resolve customer needs.
• Resolve and troubleshoot any customer contract service issues.
• Strive to increase customer satisfaction and retention through quality communication.

• 4+ years of experience in customer service, customer support or office admin. (Required)

• Strong communication and interpersonal skills.
• Basic computer skills and ability to navigate customer management systems.
• Familiarity with company services and products (training provided).
• Ability to follow established procedures and scripts accurately.
• A customer-focused mindset with a goal to exceed expectations.
• Payrate: $29.00 an hour
• Monday-Friday 8am-5pm, Hybrid 3 days in office and 2 days from home.

How to Apply:

If you’re ready to make an impact and grow with us, please submit your resume to Daisy at daid740@kellyservices.com or call 562-471-7322.

Join our team and be part of a company that values your contributions and is committed to delivering exceptional customer service!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.