Description
AppleOne is proud to present:
Representative. This role involves ensuring the accurate and timely resolution of bank-returned items, providing quality customer service, and mitigating risk while supporting clients and internal teams.
Key Responsibilities:
- Accurately resolve all bank-returned items within established guidelines.
- Deliver exceptional customer service to internal and external stakeholders.
- Educate clients, branches, and product areas on the resolution process, offering alternate service options as needed.
- Develop and maintain a basic knowledge of insurance products, including Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers’ Compensation, Health and Benefits, and FSA.
- Research and resolve product and service issues from clients and field teams.
- Handle client objections and manage resolutions to recover lost revenue effectively.
- Process daily returns and ensure updates are accurate and timely to avoid penalties and service-related issues.
- Maintain departmental policies, procedures, and compliance with regulations such as the Fair Debt Collections Practices Act (FDCPA) and NACHA.
- Participate in ongoing training to enhance skills and knowledge.
Qualifications:
- Education:
o High School Diploma (Required)
o Bachelor’s Degree (Preferred)
- Experience:
o Collections experience required.
o Background in customer service, finance, accounting, or payroll.
o Call center experience preferred.
- Skills:
o Proficiency in Microsoft Word, Excel, and Access.
o Ability to work efficiently in a fast-paced environment.
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#8820
Experienced (Non-Manager)