Description
Special Instructions to Applicants UC Only Priority consideration will be given to active UC employees from any UC location or UCLA preferential rehires. External applicants may be considered if the applicant pool is not sufficient. Department Summary The Office of Ombuds Services is a place where members of the UCLA community-students, faculty, staff and administrators-can go for assistance in resolving conflicts, disputes or complaints on an informal basis. In order to afford visitors the greatest freedom in using its services, the Office is independent, neutral and confidential. Position Summary The Director serves as lead ombuds officer for the campus, initiating and sustaining programs as well as actively engaging students, faculty, staff and University constituents in dialog, negotiation and problem solving. This position serves as a campus resource for senior officials in formulation of policy and procedures, raising issues that may surface as a result of a discrepancy between the stated goals of the University and actual practice. Additionally, the Director maintains involvement in community outreach and education, developing alternative mechanisms for dispute resolution, including the design and provision of training programs for the campus community in conflict resolution. Salary & Compensation *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications Advanced level of knowledge and demonstrated experience in mediation and negotiation on a wide range of issues. Demonstrated skill in facilitating discussions, mediating disputes, and utilizing conflict resolution techniques. (Required) Excellent interpersonal skills. Ability to relate well to people throughout an organization. Ability to remain calm and creative in tense situations. (Required) Demonstrated ability to evaluate complex issues and deal sensitively and respectfully with concerns. (Required) Ability to review and develop policies, procedures, and regulations. (Required) Ability to develop and conduct training workshops, lectures, and other activities. (Required) Demonstrated ability to work in a multi-ethnic, multi-cultural academic environment and to build working relationships. (Required) Demonstrated leadership skills and ability to implement and manage a broad-based program. (Required) Ability to maintain strict confidentiality of privileged information, including but not limited to issues related to gender, sexual orientation, ethnic and cultural diversity. (Required) Ability to maintain adherence to The International Ombudsman Association (IOA) and/or any other appropriate Ombuds professional association’s Codes of Ethics and/or Standards of Practice. (Required) Demonstrated ability to maintain neutrality in dealing with all parties. (Required) Skill in gathering and organizing information from a variety of sources, both orally and in written form. (Required) Education, Licenses, Certifications & Personal Affiliations Bachelor’s Degree in a related area and/or equivalent experience or training. (Required) Advanced degree (Preferred) Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. Schedule 8:00 a.m. to 5:00 p.m. Union/Policy Covered 99-Policy Covered Complete Position Description https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=40040826