Description
Department Summary Academic Technology sets the strategy for a portfolio of enterprise-wide products and platforms enabling the activities of academic stakeholders across the university. The Academic Technology team designs, develops, configures, enhances, optimizes, and maintains core enterprise technologies for UCLA?s academic functions (Admissions & Financial Aid, Student Records & Engagement, Billing & Accounts Receivable, Bruin Learn Center of Excellence, and Faculty Information Products), ensuring functionality, quality, business value, user experience, and digital accessibility of the products and platforms to meet the expectations of the campus community. Academic Technology fuels ITS? cloud-first strategy by reducing technical debt in partnership with other departments and teams leveraging cutting-edge techniques to accelerate releases using automation and application lifecycle management standards and tools. The Student Products team includes Bruin Financial Aid products, student records & engagement products, and billing & accounts receivable (BAR) products. Student Products team supports essential campuswide functions like financial aid disbursement, admissions, billing, enrollment, grades, degrees, Bruin Learn integrations, voter registration, UCAN advocacy network, and cybersecurity training.?Application Development and Integration: Build and maintain web applications (MyUCLA), integrate with existing systems (mainframes, Oracle SFP), and offer Learning Tools Interoperability (LTI) functionalities for Bruin Learn.?APIs and Data Management: Provide secure and easy-to-use APIs (SOAP, RESTful, and XML-based) for over 55 campus applications. Offer integration services with popular platforms like Salesforce work.com and Marketing Cloud. Manage Software-as-a-Service (SaaS) platforms like Oracle SFP.?Cloud Services and Security: Leverage AWS cloud services, including serverless database management and CDN content delivery networks, to optimize performance. Position Summary The Product Manager, Bruin Financial Aid IT Products will play a critical role in defining the product strategy and execution of Bruin Financial Aid products and services to enable a streamlined application process, improved financial aid allocation efficiency, and an enhanced overall applicant experience, leading to increased enrollment and student satisfaction. Product Strategy This role is responsible to define the product vision, strategy, and roadmap with a focus on long term success of Admissions and Financial Aid products. They will bring the voice of the customer during roadmap development and backlog prioritization stages and collaborate with key product stakeholders incorporate their needs and convey a cohesive product vision. The Product Manager will be responsible to define and establish clear and detailed product requirements, stories, security by design, and acceptability standards while working with stakeholders, business analysts, and UX/UI designers. Product Development The Product Manager is accountable for the successful delivery of the entire product lifecycle, working with development teams, product owners, team supervisors, and product development teams to ensure prioritized features are developed, secured, and compliant while maintaining a keen focus on human-centered design. Customer and Stakeholder Management The Bruin Financial Aid Product Manager will be responsible for driving innovation and excellence by working closely with cross-functional teams and stakeholders, understanding their needs, gathering user insights, and acting as a liaison between functional stakeholders and product development teams. Human-Centered Design & Product Insights Lastly, the Product Manager will maintain a keen focus building human-centered user experiences, ensuring accessibility and usability requirements are met. Additionally, they will define and track product metrics around adoption, customer satisfaction, and product performance in order to make data informed decisions to continually improve Admissions and Financial Aid products. The Product Manager, Bruin Financial Aid IT Products will positively impact UCLA’s operations and culture by enabling University stakeholders to effectively leverage human resources products and applications. This team member will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA’s vision while modeling UCLA’s culture and values. Salary & Compensation *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications Five years experience working in one or more of the following fields: information technology, application services, product services, computer science, computer information systems, or related field. (Required) Seven or more years experience working in one or more of the following fields: information technology, application services, product services, computer science, computer information systems. (Preferred) Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred) Advanced knowledge of Admissions & Financial Aid. Works closely with development teams to ensure timely and high-quality results. (Required) Proven ability to identify key issues critical to the organization’s long-range success of a desired product or service. (Required) Analytical mindset, with experience in data-driven decision-making and performance measurement. (Required) Proven track record of delivering successful products that meet user needs and drive value. (Required) Strong written and verbal communication skills and is able to communicate complex technical ideas to a diverse community of colleagues and stakeholders. Can relay technical information to audiences of technical and non-technical stakeholders. (Required) Able to establish and advance positive working relationships and a strong rapport with a diverse community of colleagues including team members, stakeholders, and customers. (Required) Advanced organizational skills, ability to balance priorities, deliver concurrent projects to various stakeholders. Ability to work in a project-based environment using project management practices. (Required) Advanced problem-solving skills; ability to identify root problems and scope solutions based on knowledge of resources, timelines, vision and strategy. Seeks information from diverse sources to inform solutions. Demonstrated ability to make decisions with integrity. (Required) Able to participate in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging. (Required) Thinks creatively and introduces innovations such as the incorporation of new technologies or processes. Thrives in an ever-changing, fast-paced environment. (Required) Education, Licenses, Certifications & Personal Affiliations Bachelor’s Degree or equivalent combination of experience/training in one or more of the following fields: business administration, organization development, communication, or public administration, or related field. (Required) Bachelor’s Degree In one or more of the following fields: business administration, organization development, communication, or public administration. (Preferred) Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. Schedule 8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs. Union/Policy Covered 99-Policy Covered Complete Position Description https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=TBD_3956