Description
Special Instructions to Applicants Submitting a Resume and Cover Letter is required for consideration. Department Summary Luskin IT proactively manages IT customer satisfaction and loyalty, ensuring interactions meet customer needs and managing and resolving common customer inquiries and needs. Luskin IT acts as the “front door” for the Luskin School of Public Affairs in all aspects of school computer providing tiered support to handle most common IT user needs including software, endpoint, classroom technology and access inquiries. The Luskin IT team serves as the singular contact point for Luskin School of Public Affairs by responding to and resolving common customer inquiries for a diverse range of university stakeholders received via a variety of channels including phone, email, walk-in, and ticket requests. The team escalates tickets to appropriate parties, tracking timely and accurate resolution. The Luskin IT team builds a best-in-class organization by providing excellent customer service to a broad range of customers. Position Summary Luskin IT is seeking an incumbent to assist the department with a variety of helpdesk reception and light administrative work. This position will involve a variety of administrative tasks and duties. This position provides exposure to graduate teaching users, basic classroom technology, and basic helpdesk tasks as well as the opportunity to work with a team of experienced IT administrators. Luskin IT is committed to providing a supportive and inclusive work environment and encourages applications from diverse backgrounds to apply. Salary & Compensation *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications Familiar with common office software applications (MS Office, Zoom, Google Workspace, etc). (Required) Ability to use common knowledge and basic IT concepts to understand support customer requests and to assist with basic needs or escalate. (Preferred) Reliable and customer service oriented. (Required) Strong demonstrated problem-solving skills (quick learner). Able to ask questions, gather information, evaluate options, and make decisions with integrity. (Required) Able to support an inclusive environment that values equity, diversity, inclusion and belonging. (Required) Thinks creatively and is able to work in a fast-paced environment. (Required) Ability to follow instructions and adhere to standard procedures. (Required) Education, Licenses, Certifications & Personal Affiliations High School Diploma or Equivalent Experiences (Preferred) Special Conditions for Employment Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired. COVID and Flu Vaccinations: The position is subject to providing evidence of inoculation. Schedule 8am-2pm ; 12pm-6pm Union/Policy Covered CX-Clerical & Allied Services Complete Position Description https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=TBD_3887