Customer Service/Order Desk

AppleOne is proud to present:
We are seeking a detail-oriented and experienced Customer Service Representative (CSR) to manage the full order lifecycle from A to Z. This individual will play a key role in ensuring a seamless customer experience—from order entry and tracking to resolution and follow-up. The ideal candidate must come from a manufacturing or distribution background, with a strong preference for experience in print, apparel, or promotional products.
Key Responsibilities:

• Serve as the primary point of contact for customers via phone, email, or in-person interactions.
• Accurately enter, update, and track customer orders from initiation through delivery.
• Provide detailed information about products, services, pricing, availability, and lead times.
• Investigate and resolve order discrepancies, shipment issues, and billing concerns promptly.
• Maintain accurate records of customer interactions, orders, complaints, and resolutions.
• Collaborate with internal departments (production, shipping, sales) to ensure timely and accurate fulfillment.
• Follow up with customers regarding order status, adjustments, or claim resolutions.
• Assist with returns, exchanges, and credits by verifying invoices and coordinating logistics.

Requirements:

• Experience in manufacturing or distribution is required.
• Industry background in print, apparel, or promotional products is highly preferred.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proficiency with customer service/order management platforms (ERP/CRM systems a plus).
• Excellent attention to detail, follow-through, and problem-solving skills.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1018

Experienced (Non-Manager)