Dispatcher

AppleOne is proud to present:
Title: Dispatcher
Location: Hayward, CA 94544
Assignment: 5/26/25 – 3 months (potential extension)
Hours: Monday – Friday: 10am-6:30pm PST
Pay: $21.00 an hour- PAID WEEKLY
Special details: Must pass background

Summary:
Provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

• Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops.
• Provides highest level of customer service to all customers in line with Customer 1st objectives.
• Monitor, process, and escalate SFDC cases to supervisor.
• Assist walk-in customers.
• Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
• Reviews driver’s paperwork and files paperwork
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required.
• Ensures that routes are balanced daily.
• Assists Trans Supervisor/Manager as needed/directed.
• Update SAP data / notes
• Communicate performance standards and objectives.
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
• Always maintains a safe and compliant workplace.
• In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, to prevent accident or injuries.
• Perform other duties and responsibilities, as assigned.

Qualifications:

• Strong organizational skills
• Strong attention to detail
• Strong Experience with Microsoft Office Suite, particularly Excel and Outlook

Education/Experience:

• High School Diploma or equivalent required
• 2 plus years’ experience

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#8820

Entry Level