Description
AppleOne is proud to present:
Our established company is looking for a dedicated Customer Service Specialist who is willing to go the extra mile to engage customers. The best customer service representatives are patient, empathetic, and eager to help customers. They are great communicators with active listening skills and proficient with providing accurate information and appropriate solutions. They are skilled problem solvers, who are confident with investigating issues in order to resolve customer complaints. As a CSS, the primary goal is to ensure excellent service standards by responding efficiently to customer inquiries. CSS’s must be capable of managing high volume calls and email correspondence, keeping records of customer interactions, processing orders, updating customer accounts, coordinating shipments, and assisting with invoicing as needed. In order to be successful in this position, candidates must be able to adapt/respond to different types of characters in order to build sustainable relationships with customer accounts and provide excellent customer service.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1018
Experienced (Non-Manager)