Description
AppleOne is proud to present:
Remote Help Desk & Student Services Support
Schedule: 8 hour shifts
Pay Rate: $15/hr
Industry: Higher Education / IT Support
Join our dynamic support team as a Remote Help Desk & Student Services Support where you’ll be trained to use our ticketing system and provide Tier-1 technical support as well as assist students with admissions, registration, financial aid, and more.
What You’ll Do:
You’ll provide assistance via phone, email, and chat to users experiencing issues with:
IT & Technical Support: Password resets, printer setup, break/fix troubleshooting, and Learning Management System (LMS) support
Key Responsibilities:
Triage and prioritize incoming requests using the designated ticketing system
Guide users through problem-solving steps using knowledge base and training resources
Escalate complex issues to Tier 2/Tier 3 or supervisors
Maintain accurate logs of all customer interactions and resolutions
Produce help desk reports and performance documentation
Follow call scripts and schedules as published in workforce management systems
What You Bring:
Strong customer service orientation with excellent communication and active listening skills
Proficiency in Microsoft Windows OS and Office Suite
Familiarity with hardware/software troubleshooting and general IT concepts
Experience in a call center/help desk or higher education setting is a plus
Familiarity with LMS systems (e.g., Canvas, Blackboard) and CompTIA certifications
Apply now!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#8820
Experienced (Non-Manager)