Description
AppleOne is proud to present:
Position Overview: Escalations Representative
Schedule: Monday – Friday 7:30 – 4:00 PM (some days may need to go till 5 CT for phone coverage)
Location: Charlotte, NC 28262
Hybrid (3 days in/ 2 days remote)
The training timeline is 6-8 weeks
Duration: 6-month contract with potential for extension.
Pay Rate: $25.69 per hour
PROJECT DETAILS
This contractor will be supporting an escalation team within enterprise complaints and product services to perform intake duties on complaints and capture regulatory reporting elements as needed.
DUTIES
– Take inbound customer calls and transfer them to the corresponding research team
– Gather customer data and ensure it is captured accurately
– Minor Data analysis
– Provide white glove customer service
NOTE: We will not assist in carrying any trading licenses due to this position not requiring any licensing
TOP SKILLS
– Previous brokerage/ FINRA experience* (6 months to 1 year of experience)
– MS outlook and basic computer skills
– Communication skills – (professionalism, customer service skills, and empathy
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#8824
Entry Level