Description
Job Description
The Financial Specialist II will support patient billing inquires as it relates to explanation of benefits, financial assistance, patient disputes, insurance verification, credit card payments and other billing inquiries. Is responsible in supporting call volume and patient correspondence within the call center guidelines. This position also holds additional responsibilities with respect to off line management tasks, employee training, assisting with policies and procedures, supervisory calls, and other managerial support needed for the call center.
Duties and Responsibilities:
- Handling inbound call volume within call center metrics guidelines and efficiency expectations.
- Working EPIC work queues as assigned by supervisor/manager.
- Special projects assigned as needed.
- Serves as an SME(Subject Matter Expert) to handle special inquiries – internal and external.
- Accurately updating account information (registration, insurance, etc.).
- Provide detailed documentation for all accounts.
- Follow-up on all customer related issues not resolved during initial contact.
- Performs patient call backs.
- Addressing and finalizing patient correspondence in a timely manner
- Handles raised issues.
- Perform basic account adjustments.
Qualifications
Education:
High school diploma/GED required. Bachelor’s degree preferred.
Experience:
Three (3) years of customer service experience required. Three (3) years of work experience in the medical field, preferably in Physician Billing.
About Us
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow’s health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.
About the Team
With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai?s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.
Req ID : 10607
Working Title : Financial Specialist II – Pacific Heart (Santa Monica)
Department : Pacific Heart
Business Entity : Cedars-Sinai Medical Care Foundation
Job Category : Patient Financial Services
Job Specialty : Patient Billing
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $25.88 – $38.82