Description
Job Description The Financial Specialist III supports patients billing inquiries as it relates to explanation of benefits, financial assistance, patient disputes, insurance verification, credit card payments and other billing inquiries. Responsible in supporting call volume and patient correspondence within the call center guidelines. This position also holds additional responsibilities with respect to off line management tasks, employee training, assisting with policies and procedures, supervisory calls and other managerial support needed for the call center. Job Duties and Responsibilities: Assist supervisor/manager with special projects as needed. Assist in reviewing EPIC work queues to assess workload. Respond to web and email inquiries in expeditious manner. Handling inbound call volume within call center metrics guidelines and productivity expectations. Working EPIC work queues as assigned by supervisor/manager. Special projects assigned as needed. Serves as an SME (Subject Matter Expert) to handle special inquiries – internal and external. Accurately updating account information (registration, insurance, etc.). Provide detailed documentation for all accounts. Follow-up on all customer related issues not resolved during initial contact Patient call backs. Handling and completing patient correspondence in a timely manner. Handling escalated issues. Perform basic account adjustments. Qualifications Education: High school diploma/GED preferred. Experience: Three (3) years of customer service experience required. Four (4) years of experience in the medical field, preferably in Physician Billing preferred. About Us Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow’s health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. About the Team With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai?s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond. Req ID : 10608 Working Title : Financial Specialist III (Per Diem) – Pacific Heart (Santa Monica) Department : Pacific Heart Business Entity : Cedars-Sinai Medical Care Foundation Job Category : Patient Financial Services Job Specialty : Patient Billing Overtime Status : NONEXEMPT Primary Shift : Day Shift Duration : 8 hour Base Pay : $29.37 – $45.52