Description
UCLA HEALTH
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Description
In this role you will provide administrative and patient-centered support to the Dementia Care Specialists (DCSs) and their patients/caregivers within the UCLA Alzheimer’s and Dementia Care Program. You will serves as a key liaison between patients, caregivers, DCSs, and referring physicians. Responsibilities include:
- Assisting patients in navigating services within the health system
- Facilitating timely communication among care team members
- Coordinating referrals to appropriate community and clinical resources.
- Follow-up through telephone outreach and accurate documentation in EPIC/CareConnect.
- Being professional, compassionate, and have strong organizational skills to support the delivery of high-quality dementia care.
Salary Range: $30.36 – $ 43.49/hourly Qualifications
- Demonstrates proficiency with computer skills (MS Office Suite), document scanner and other software
- Ability to learn electronic medical record system to document patient notes and produce reports
- Ability to communicate clearly, patiently, professionally and compassionately via e-mail and print.
- Oral and written communication skills to obtain and to convey information clearly, concisely and accurately.
- Fluent in communicating verbally in English
- Able to apply care management protocols to patients/caregivers, as appropriate.
- Ability to analyze and relay potential concerns to Dementia Care Specialist, as appropriate
- Demonstrates organizational and critical thinking skills
- Ability to maintain confidentiality and discretion regarding sensitive materials and issues
- Ability to meet deadlines and to follow through on multiple tasks with careful attention to detail and with minimum supervision.
- Demonstrated writing skills to draft routine business correspondence and meeting minutes and to edit into final form.
- Demonstrated editing skills to identify errors in grammar, syntax, punctuation and spelling.
- Interpersonal skills to effectively develop and maintain cooperative working relationships with faculty, administrators, students and with elderly patients.
- Ability to understand and to adhere to University and UCLA Health policies and procedures, especially as it pertains to patient and family confidentiality.
- Attention to detail, in order to accurately enter and manage database for ADCP
- Ability to identify and to prioritize based on needs assessment from information provided.