Construction Customer Service Representative

AppleOne is proud to present:
We are currently hiring a Customer Service Representative with order entry experience in the construction industry!

Position: Customer Service Rep
Location: Etobicoke
Pay Rate: 60-65K
Shift: 8AM-5:00PM
FULL IN OFFICE

Requirements:
Min 5+ Years of Customer Service/Order Entry experience

Duties:
Customer Service/Administration:
Answer and transfer calls and take messages.
Weekly coordination of mail and couriers (sorting/sending/receiving).
Provide support for the sales team and Branch Sales Manager.
Routine paperwork and filing as required.
Accurately enter data into the CRM (SalesForce) and Mainframe system.

Selling:
Enter orders and process credit card payments.
Assist the Sales team with inside sales and making sure data gets imputed into the CRM
Through telephone and email requests, assist with the preparation of and submit all components for timely and accurate product, technical, pricing information and quotes.
Work closely with the sales team to promptly follow-up on all sales leads.
Coordinate handling of customer inquiries and issues.
Cultivate and maintain professional working relationships with clients.

Operations:
Alert the purchasing department of low inventory items as noticed when processing orders.
Obtain freight rates and coordinate outbound LTL shipments.
Coordinate with the operations team to schedule deliveries

Communication:
Ensure all written and oral communication with clients is accurate, effective, and professional.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Experienced (Non-Manager)