Description
UCLA HEALTH
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Description
Under the general supervision of the office manager, in this role, you will:
- Schedule and coordinate all follow-up appointments and cancellations for multiple locations.
- Schedule research visits based on study schedules based on length of treatment and nurse to patient ratio.
- Block MD and treatment schedules in CareConnect when requested.
- Ensure valid authorization is obtained and attached to appointment.
- Complete demographics in CareConnect,
- Coordinate referrals with other offices and handle CareConnect In-Basket and email messages.
- Work very closely with the Patient Communication Center, the physician liaisons and all providers .
- Provide back up administrative support and triage calls
Salary Range: $30.36 – $43.49/Hourly .Qualifications
Required
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Ability to creatively integrate competing demands into a productive working environment.
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Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
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Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
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Experience with financial clearance of authorizations, referrals, and or insurance verification.
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Ability to provide coverage for Community Clinics as assigned.
Preferred:
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Experience in Gastroenterology,
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Experience in surgical procedure scheduling, and or surgery care coordination
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Knowledge of specific specialty practice and workflows
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Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
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Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
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Familiarity and knowledge of authorization process & managed care programs