Description
Transition and Success Coach, Enrollment Management This position is designed to improve retention of incoming traditional undergraduate students from the time of their tuition deposit through their first year at MSMU. By engaging in proactive and regular outreach to new students, the Coach will connect them to available campus resources to ensure a strong start at MSMU. This foundation will set students up for long-term success, with the ultimate goal being timely graduation. Work Location: Both, Doheny Campus (Downtown Los Angeles) and Chalon Campus (West Los Angeles). Remote work available 1-2 days per week. Start Date: Immediately Position Hourly Rate Range: $21.74 Hiring salary can be above the posted pay range if candidate’s qualifications are determined to be above the minimum requirements of the position description. Duties and Responsibilities: Engages with deposited traditional undergraduate students in person and via phone, email and text to ensure they are progressing through the necessary clearance steps for the start of the upcoming semester. These include FAFSA submission, acceptance of financial aid offers, taking placement tests, meeting with the academic advisor and registering for courses, submitting health forms and immunization records, submitting housing deposit/application if planning to live on campus, attending Orientation programs, setting up a payment plan or otherwise settle their student account, and any other required items to be cleared by the first day of class. Provides 1:1 and small group coaching to students. Tracks all interactions with students in CRM to allow for continuous support, tracking and reporting. Under the direction of the Assistant VP for Enrollment, will work closely with Student Care, Student Accounts, Academic Advisement, Financial Aid and other offices to identify students needing support throughout their first year and assist them with completing enrollment processes and identifying appropriate campus resources (e.g. tutoring, peer mentors, mental health resources, etc.) Collaborates with Director of Student Success & Retention, Student Affairs, Academic Advisement, faculty mentors, Academic Support Center and other areas as needed for programming and activities. Plans and supports relevant admission, orientation and academic events throughout the year. Meets regularly with and provides updates to First-Year Seminar directors. Identify significant areas for improvement and collaborate to improve services. Collaborate with Title V Student Success Team, OIT, Student Affairs, and others as needed to assess data from student alert systems for ongoing improvement of student services and support. Performs other duties as assigned. Other Duties and Responsibilities: Perform other job-related duties to support the enrollment and retention of traditional undergraduate students. Work weekends and/or evenings as needed. Job Requirements: Knowledge: Working knowledge of general advisement policies, procedures and practices. Working knowledge of spreadsheets, CRM and/or other types of computer software applications. Understanding of and sensitivity to a diverse student population Bilingual (Spanish) preferred. Experience supporting students from historically and systemically marginalized backgrounds preferred. Experience supporting first-generation college students preferred. Abilities and Skills: Maintain a high level of confidentiality and decision-making skills. Ability to identify creative responses to complex situations. Utilize critical thinking and problem-solving skills to effectively troubleshoot and resolve problems. Record keeping and report writing skills Work independently and organize complex tasks, processes, and information amidst many interruptions and distractions Ability to be flexible and adaptable in a variety of situations. Build rapport and communicate effectively with a diverse group of co-workers, students, faculty, and staff. Remarkable service orientation: Solid administrative and customer service skills. Strong time-management skills. Education: Bachelor’s degree required Experience: A minimum of one year advisement, admission, counseling or student support experience, preferably in a higher education context. Additional Information: To apply, visit http://msmu.interviewexchange.com/jobofferdetails.jsp?JOBID=192090 Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-a53d265f032ac7498609d03663814c95