Description
AppleOne is proud to present:
Seeking a Bilingual Technical Service Representative to join our Aurora team!
As part of a dynamic service team, you’ll provide troubleshooting assistance, guide customers through technical solutions, and help maintain product quality and performance standards.
Bilingual Technical Service Representative
Location: Aurora, ON
Salary: $50,000 – $60,000
Hours: Monday to Friday, 8:30am – 4:30pm
Type: Permanent, Full-Time
Model: 100% Onsite
Key Responsibilities:
Provide technical and operational support to customers and end-users in English and French.
Diagnose and resolve issues related to commercial beverage and brewing equipment.
Guide customers through troubleshooting steps over the phone or via email.
Maintain accurate service records and process warranty documentation.
Collaborate with internal teams to communicate equipment feedback and improvement opportunities.
Maintain showroom equipment and assist with product testing when required.
Participate in ongoing product training to stay current with equipment updates and best practices.
Qualifications:
2+ years of experience in a technical support, service, or repair environment.
Hands-on background in electrical or mechanical troubleshooting (appliances, industrial, or similar equipment preferred).
Ability to read schematic diagrams and use basic testing tools.
Strong communication skills in both English and French (verbal and written).
Excellent customer service and problem-solving abilities.
Proficient with Microsoft Office and ERP systems.
Self-motivated, detail-oriented, and team-focused professional.
Why Apply:
Competitive salary and stable, full-time employment.
Work with a reputable, industry-leading organization known for quality and innovation.
Opportunities for continuous learning and technical skill development.
Collaborative, friendly environment with supportive management.
Disclaimer: This is currently an active job opportunity. By applying, you will be part of our trusted network, ensuring our recruiters match you with suitable roles. Let us help you take the next step in your career journey!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Experienced (Non-Manager)