Description
AppleOne is proud to present:
Job Title: Customer Care Associate (Hybrid)
Contract: Temp to Hire
Location: Dallas, TX
Reports To: Client Services Supervisor/Manager
Position Overview:
We are seeking a motivated and adaptable individual to join our team as a Customer Care Associate. You’ll serve as a key link between our clients and their customers. In this fast-paced, dynamic environment, you’ll provide exceptional customer service across multiple channels, including phone, email, and chat, ensuring positive and professional interactions. Your role involves problem-solving, data analysis, and proactive support to deliver accurate solutions while building trust and enhancing customer experience.
Schedule & Pay:
- Must be available Mon–Fri, 8:00 a.m.–8:00 p.m. EST
- Work Environment: Hybrid – 2 days in office/week, subject to change based
on business needs.
- Home Internet: A hardwired connection is mandatory. WiFi is not accepted to help eliminate connectivity issues that will impact performance
- Pay rate: $18.50/hr – $19.50/hr (depending on experience)
Responsibilities:
- Handle inbound customer inquiries professionally, acting as an extension of the client.
- Resolve issues accurately, educate customers when appropriate, and provide extra value.
- Use multiple systems (up to 10) to research and resolve inquiries.
- Document all interactions and leverage internal tools for follow-up and escalations.
- Meet or exceed response time, quality, and production metrics, adhering to client service standards.
- Escalate issues according to business processes and timelines.
- Maintain a positive, professional attitude and excellent communication skills.
- Follow strict schedules and attendance guidelines.
Qualifications:
- High school diploma or GED required; college degree preferred.
- 1+ year of customer support experience; tax, banking, mortgage, or real estate experience preferred.
- Contact center experience is a plus.
- Strong written and verbal communication, active listening, and problem-solving skills.
- Ability to multi-task using multiple systems simultaneously.
- Strong computer skills, typing 35+ WPM; Microsoft Office knowledge preferred.
- Excellent organizational and time management skills in a high-volume, fast-paced environment.
- Demonstrated patience, empathy, and ability to work collaboratively.
Apply Now!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#8820
Experienced (Non-Manager)