Description
AppleOne is proud to present:
This Customer Service Rep-Medical Manufacturing Position Features:
- Great Environment
- Room For Growth
- Excellent Benefits
- Great Pay to $35/hr
**MUST have 5+ years of CSR experience in a similar industry and ERP experience for consideration
Immediate need for an experienced customer service/sales support rep with prior experience in Medical Manufacturing or Biopharmaceuticals. This position will interface directly with company clients and coordinate with the internal sales team from quoting to delivery of orders.
Duties will include:
-Provide accurate product information, pricing, quotes, modifications, and product availably and delivery dates.
-Process orders, quotes, returns, and exchanges accurately and efficiently.
-Respond promptly to customer inquiries via phone, email, and chat, demonstrating professionalism and empathy.
-Resolve customer complaints and concerns in a timely and courteous manner, striving to exceed customer expectations.
-Coordinate with purchasing and production departments to track order status.
-Run open order report daily. Communicate with customers and sales representatives regarding any potential delays or issues regarding customer orders.
-Maintain customer database and update records with sales interactions and transactions in the ERP system, including customer resale certificates, W-9’s, and other required documents.
-Partner with applicable departments to identify customer/order issues, including notifying accounting for customer credit hold situations and respond to all issues with a sense of urgency.
-Ensure drawings are approved and signed prior to beginning the quoting process.
-Review (in ERP) BoM’s (Bill of Materials) to ensure capability of producing orders by confirming all costs, parts, and labor.
-Ensure margin accuracy by maintaining open communication with the sales team for approval.
-Collaborate with the sales team to provide pre- and post-sales support.
-Share any upselling and cross-selling opportunities with sales team to maximize sales revenue.
-Prepare sales reports, presentations, and other documentation as needed.
-Stay informed about product features, benefits, and specifications to effectively address customer inquiries and support sales team.
-Participate in ongoing product training sessions to enhance product knowledge.
-Share customer feedback and insights with relevant departments to drive continuous improvement.
-Proactively communicate with internal and external customers.
-Participate in periodic physical inventory process.
REQUIREMENTS:
-5+ years’ related customer service experience in a manufacturing environment for customized products, preferably in a Biopharma or similar highly regulated (ISO) industry.
-Experience using ERP (Syteline preferred).
This is a fantastic company to work with which offers excellent benefits and room for further growth within the organization. If this sounds like a potential match for your job search and skill set, apply today!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1009
Experienced (Non-Manager)