Description
UCLA HEALTH
To apply for this position please CLICK HERE
Description
The Department of Neurosurgery is seeking a detail-oriented and organized Neurosurgery Patient Care Coordinator (Administrative Assistant 2) to support patient care operations. This role plays a key part in ensuring continuity, coordination, and a positive experience for patients and their families.
Responsibilities include:
-
Coordinating patient care, follow-up, and communication.
-
Answering, triaging, and responding to patient phone calls.
-
Scheduling and preparing clinic appointments, including pre- and post-visit chart reviews.
-
Assisting patients with scheduling diagnostic tests and procedures.
-
Preparing charts and documentation for clinic visits.
-
Entering referrals and orders, and obtaining insurance pre-certifications and authorizations.
-
Managing referral work queues, medical record requests, and medication refill processing.
-
Organizing and maintaining a computer-based calendar system.
-
Assisting with disability forms, return-to-work documentation, and other patient or provider correspondence.
-
Performing additional administrative projects and tasks as needed.
This position requires excellent communication, organization, and multitasking skills, with a strong commitment to patient-centered service.
Hourly range: $26.42-$37.49/hr
Qualifications
Required:
* High degree of adaptability
* Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressures of deadlines, and/or a heavy workload.
* Demonstrated basic knowledge of physician office policies and procedures
* Ability to establish and maintain cooperative and collaborative working relationship with medical, nursing and administrative personnel.
* Skill in working independently and following through on assignments with minimal direction
* Working knowledge of patient related policies and procedures, as well as a thorough understanding of the University system
* Familiarity with physician office billing procedures
* Verbal and composition skills to convey detailed medical information
* Ability to prioritize workload when faced with changing deadlines.
* They should have the ability to triage incoming calls with efficiency.
* The incumbent must have the flexibility to be able to handle variable Neurosurgeons calendars.
* Requires responsibility of checking in nightly for next day’s assignment
Preferred:
* Knowledge of neurosurgical medical terminology to communicate effectively with physicians, nurses and other members of the health care community. Current knowledge of neurosurgical diagnosis, treatments, and terminology
* Knowledge of University forms and procedures.
* Knowledge of University’s Electronic Medical Record System