Description
AppleOne is proud to present:
We’re seeking a Customer Care Representative (CCR) to join our team in Webster, TX, for a temporary leave-of-absence assignment. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, customer-focused environment. This position plays a key role in ensuring customer satisfaction and maintaining efficient order processing and communication.
?? Location: 110 Magellan Circle, Webster, TX 77598
?? Pay Rate: $22.00 per hour
Hours 8:00 am to 5:00 pm
Responsibilities
Serve as the primary contact for customer service–related inquiries.
Process customer orders accurately through ERP/CRM systems, verifying payment terms, pricing, address accuracy, and shipment details.
Handle returns (RMAs), credits, and adjustments in accordance with company policies.
Communicate effectively with internal teams (Inventory Control, Marketing, Credit, Technical Services, Warehouse) to resolve issues and ensure customer satisfaction.
Monitor open orders, address backorders and credit holds, and follow up with customers regarding order status and delivery information.
Manage incoming phone calls, providing timely and professional assistance for orders, quotes, and information requests.
Maintain organized records and participate in ongoing Continuous Improvement initiatives.
Exercise sound judgment and professionalism in all customer interactions, upholding company policies and maintaining a positive attitude.
Perform additional related duties as assigned.
Qualifications
High School Diploma or equivalent required; Associate degree preferred.
2–3 years of experience in customer service or a related field.
Strong organizational, multitasking, and time management skills.
Detail-oriented with the ability to prioritize effectively in a fast-paced environment.
Excellent verbal and written communication skills.
Motivated, results-driven, and proactive with a team-oriented mindset.
Demonstrates sound judgment and decision-making in handling customer issues.
Available to work flexible hours as needed.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#8820
Experienced (Non-Manager)