Description
UCLA HEALTH
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Description
The Westwood Clinical Laboratory is seeking an experienced and customer-focused Client Services Representative to join our team. In this role, you will serve as a key point of contact for internal and external clients, ensuring timely, accurate, and professional support across a wide range of laboratory service needs. Duties include:
* Answer and triage incoming calls, providing prompt assistance and exceptional customer service.
* Respond to inquiries regarding service issues, test information, supplies, and requests for clinical or anatomic pathology reports.
* Manage follow-up on test cancellations and outstanding clinical pathology requests.
* Coordinate the return of consult slides/blocks, and oversee report printing and distribution.
* Maintain and fulfill laboratory supply inventory; process client supply requests.
* Accession molecular and cytogenetic tests.
* Collect billing information for consult cases.
* Prepare professional correspondence, spreadsheets, and documentation.
* Provide back-up support for slide sorting and distribution.
* Assist with photocopying, file maintenance, and incoming/outgoing mail handling.
Salary Range: $34.41/hour – $45.38/hour
Qualifications
* At least 2 – 3 years of Client Services or related experience in a clinical laboratory environment.
* Ability to participate in an on-call rotation.
* High school diploma or equivalent (e.g. GED or HiSET)