Description
AppleOne is proud to present:
Customer Service Liaison – Job Description
Overview
We are seeking a Customer Service Liaison to support clients throughout their solar or Tesla Solar Roof projects. Ideal candidates have strong CSR backgrounds, especially from solar or construction environments.
Key Responsibilities
Client Communication
Act as the primary point of contact once clients sign their agreement.
Conduct welcome calls and set clear expectations.
Provide bi-weekly status updates and respond to all emails/calls/texts within 24 hours.
Resolve questions or concerns promptly, escalating when needed.
Deliver enhanced service for escalated or frustrated customers.
Project Coordination
Send plan sets and required documents for client review and approval.
Monitor project progress from design through installation and inspection.
Collaborate with engineering, permitting, construction coordinators, and service teams.
Identify delays early and communicate solutions proactively.
Maintain accurate CRM notes and pipeline records.
Quality & Customer Satisfaction
Ensure clients always understand the next steps in their project.
Support retention by resolving concerns and preventing cancellations.
Request customer reviews at key project milestones.
Provide feedback to management to improve communication processes.
Skills & Qualifications
Strong verbal and written communication.
Highly organized and detail-oriented.
Ability to manage multiple clients and priorities.
Calm, solutions-focused approach.
Experience in customer service or project coordination required.
Solar or construction background strongly preferred.
Comfortable using CRM systems and communicating via phone, email, and text.
Work Environment
Fast-paced, communication-heavy role.
Frequent coordination across multiple internal teams.
Occasional escalated situations requiring patience and empathy.
Opportunity to directly impact customer satisfaction and company reputation.
Summary
The Customer Service Liaison plays a key role in guiding clients through every stage of their solar project, ensuring a smooth experience and strong long-term customer relationships.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1001
Experienced (Non-Manager)