Description
UCLA HEALTH
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Description
Under the general supervision of the Supervisor/Manager, this role provides comprehensive front-office support to ensure an efficient, welcoming, and well-coordinated patient experience. Responsibilities include greeting and registering patients, verifying insurance requirements, scheduling appointments, and supporting accurate billing and documentation processes.
Key Responsibilities
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Serve as the first point of contact for patients, providing professional and courteous reception services.
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Pre-register all new patients and verify insurance information, including assessing the need for pre-certification.
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Enter patient encounters in the Care Connect system and update demographic and insurance details as needed.
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Prepare billing forms and medical record documentation prior to patient visits.
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Communicate effectively with back-office staff to address issues, special circumstances, or patient needs.
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Collect, review, and submit charge documents daily to ensure accurate and complete billing.
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Process receipts for cash and charge card payments and submit deposits to the finance office.
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Schedule patient appointments in the Care Connect system for assigned physicians and clinics.
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Manage patient check-out, including obtaining authorizations for follow-up diagnostic studies and scheduling appointments across departments.
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Provide timely, courteous, and professional telephone support.
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Assist in collecting and organizing census and operational data.
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Coordinate all outpatient clinic visits for physicians utilizing the multidisciplinary center.
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Perform additional duties as assigned by the Supervisor or Manager.
Salary Range: $30.36-$43.49
Qualifications
Required:
- Typing skill sufficient to input verbal or written data into CRT with accuracy and speed.
- Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
- Ability to use diplomacy and respect confidentiality in sensitive situations
- Skill in following through on assignments to completion
- Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload
- Oral and written communication skills to convey information clearly to patients, faculty and staff.
- Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other group in a professional, diplomatic and compassionate manner whether by phone or in person
- Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions
- Ability to maintain confidentiality on patient and physician issues
- Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
- Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills
- Proficiency with Microsoft Word & PC and access database systems
Preferred:
- English/Spanish bilingual oral communication skills to conduct admission/registration interviews.
- Detailed knowledge of hospital admissions/registration procedures.
- Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
- Experience with UCLA encounter registration system
- Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community.
- Experience in working in a medical clinic setting.
- Recent patient registration and appointment scheduling experience.