Description
UCLA HEALTH
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Description
In
this position, you will provide administrative and patient care support in the
Neurology clinic. Job duties include, but are not limited to:
- Using the EMR (Care Connect) to manage and create scheduling
templates for the different Neurology program specialties. Responsible for all
patients scheduling. - Ensure all patients have proper medical insurance that are
contracted with UCLA Neurological Services. - Verify and update patient information in Care Connect.
- Case-manage complex patient processes that involve extensive
research into insurance issues, coordinating logistics for outside UCLA
testing, consults and procedures. - Acts as the patient care advocate by responding to patient
needs and working to resolve patient and family concerns. - Work with Lead LVN on any clinical requests such as:
medication refills; prior authorization for medications; orders for ST / PT /
OT; home health care, etc. - Provide general administrative support including
typing, filing, answering phones, taking messages, sending fax transmissions
and other tasks as needed. - Respond to all patient and physician emails in a
timely manner. - Compose medical necessity letters to patient’s
insurance companies; discharge from jury duty; special accommodations for
school or work, and other letters as requested by physicians. - Responsible for organizing and maintaining
functional filing systems; both electronic and hard copy files.
Hourly salary
range: $30.36 – $43.49
Qualifications
Required:
- Demonstrated ability to handle confidential
material with discretion - Demonstrated ability to screen incoming phone
calls in order to assess urgency of requests. - Demonstrated proficiency with Microsoft and
Windows computer platforms and proficiency in the use of computer programs,
including Word, PowerPoint, Excel, e-mail programs, web browsers, and Adobe
Acrobat. - Demonstrated ability to operate Care Connect,
download reports, documents and labs from patient’s chart. - Demonstrated strong organizational skills to
maintain the workflow of a fast-paced, high-volume clinic in a professional and
efficient manner. - Demonstrated ability to maintain accurate and
updated files containing a variety of documents relating to the patient’s care. - Excellent verbal and written English language
skills to complete correspondence and reports with appropriate spelling,
grammar, and format. - Demonstrated typing skills of 45 WPM
- Experience in patient care.
- Skills in analyzing
information, problems, situations, practices, and procedures to recognize
alternatives and provide solutions. Ability to problem-solve with other members
of the clinic team while maintaining cooperative working relationships with
administrators, providers, peers, and the public. Skill in recognizing an
emergency or high priority situation and taking appropriate and immediate
action. Ability to maintain composure when confronted with difficult situations
and respond professionally. Skill in speaking clearly and using appropriate
grammar. Ability to work as part of a team, maintaining confidentiality in all
assignments, and show initiative in identifying and solving problems as they
occur.