Description
UCLA HEALTH
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Description
We are seeking a reliable, patient-focused team member who is committed to creating a positive experience for our patients and providers. Our specialty ophthalmic clinic is dedicated to delivering high-quality patient care in Westwood. This practice supports a broad range of services including vision therapy, primary eye care, and research studies. Responsibilities include, but are not limited to:
- Scheduling patient appointments and coordinating check-in and check-out activities
- Managing a high volume of incoming phone calls and inquiries
- Collecting payments at the time of service and preparing billing documentation for the department’s business team
- Supporting pre-authorization processes to help ensure timely access to care
- Assisting as needed with rooming patients and preparing exam rooms between visits
- Managing office calendars, including provider meetings, travel schedules, staff coverage, and work-study coordination to support daily operations
Salary Range: $26.42-37.49 Hourly
Qualifications
Required:
* Demonstrated ability to triage patient issues to achieve resolution including the ability to interact diplomatically and sympathetically with patients, their families and the general public in a high volume, continuous public contact setting.
* Ability to schedule and register patients utilizing the computerized appointment scheduling and registration systems.* Demonstrated interpersonal skills to interact effectively with staff, physicians and patients over the phone and in person.* Ability to complete heavy flow of work with minimal supervision and within established time frames.
* Ability to prioritize and organize workload, working independently and multi-tasking with frequent interruptions.
* Ability to respect and preserve the confidentiality of personnel information and other sensitive matters.
* Demonstrated skill in problem solving to quickly assess, define, and resolve complaints and errors.