Description
AppleOne is proud to present:
Mortgage Collections Specialist (Remote)
MUST LIVE IN US except for CA, NJ- Jersey City, New York- 5 boroughs, and Hampton Roads, VA. All Others Please Apply!!
Hourly Rate: $22.00
Training Start Date: February 2, 2026
This position is responsible for managing delinquent mortgage accounts in compliance with all applicable federal, state, and investor regulations.
Essential Functions
Contact borrowers to resolve delinquent mortgage obligations
Evaluate and negotiate repayment and loss mitigation options per policy
Maintain detailed and accurate account documentation
Ensure compliance with FDCPA, TCPA, RESPA, CFPB, and investor guidelines
Escalate high-risk or potential fraud accounts as required
Collaborate with internal departments to ensure servicing continuity
Minimum Qualifications
Two (2) years of financial services collections experience
High school diploma or equivalent
Successful completion of required 5-week training and testing
Working knowledge of mortgage servicing and collections practices
Ability to work non-standard hours including evenings and weekends
Preferred Qualifications
Bilingual (Spanish/English)
FHA, VA, and Conventional loan servicing experience
Familiarity with Regulation X, Z, V, E, and SCRA
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#8824
Experienced (Non-Manager)