Description
UCLA HEALTH
To apply for this position please CLICK HERE
Description
Join UCLA Health’s Burbank Pediatric Care, a patient-centered clinic, proudly serving pediatric patients. We pride ourselves on delivering compassionate, efficient care in a collaborative environment where every team member’s contribution is valued. As Practice Manager, you will be the operational leader of our immediate care clinic, ensuring seamless day-to-day operations, exceptional patient experiences, and a thriving team culture. You’ll work closely with clinical and administrative staff, physicians, and leadership to drive quality, safety, and efficiency.
- Communication: Serve as the primary liaison between staff, providers, and leadership. Communicate updates, changes, and expectations clearly and effectively.
- Resource Coordination: Oversee inventory, supplies, and vendor relationships. Ensure the clinic is well-equipped and organized for optimal patient care.
- Financial Management: Manage budgets, billing, and revenue cycle processes. Monitor copay collections and support financial goals for the clinic.
- Compliance & Quality: Maintain compliance with healthcare regulations (HIPAA, OSHA, etc.), clinic policies, and UCLA Health standards. Lead quality improvement initiatives and monitor key performance metrics.
- Patient Experience: Champion outstanding customer service. Address patient concerns promptly and ensure every visitor receives compassionate, high-quality care.
- Team Leadership: Hire, train, and mentor front and back-office staff. Foster a positive, collaborative work environment and promote ongoing professional development.
- Clinic Operations: Oversee daily operations, including patient flow, scheduling, and staff coordination. Ensure the clinic runs smoothly and efficiently, even during high-volume periods.
Pay Range: $70,900.00 – $145,200.00 annually
Qualifications
Required:
- Demonstrated effective supervisory skills including experience in recruitment, performance appraisal, identification and communication of expectations, discipline, and training.
- Skill in analyzing information and procedures to define objectives, identify patterns and recognize alternatives and their implications.
- Skill in operating a personal computer and software programs, including MS Word, and Excel Spreadsheet.
- Interpersonal skills to promote a cooperative and productive work environment and to establish and maintain cooperative, productive working relationships with faculty, residents, medical students and staff from various social, cultural, and economic backgrounds.
- Working knowledge of medical terminology.
- Writing skills to prepare accurate and concise reports and memorandums that clearly convey information utilizing appropriate vocabulary and grammar.
- Working knowledge of computerized appointment scheduling and registration system, and the ability to effectively train staff in the use of the system.
- Working knowledge of major medical insurance plans.
- Ability to work occasional weekends or evenings as required.
Preferred:
- Working knowledge of University and Hospital policies and procedures to appropriately manage patient registration, cashiering, risk management, and personnel.
- Working knowledge of the CareConnect system.
- Demonstrated experience in managing patient services and nursing staff in a private medical practice or community clinic.
- Accounting skills to plan, prepare and analyze revenue and expense budgets.