Description
UCLA HEALTH
To apply for this position please CLICK HERE
Description
There’s nothing more exciting and rewarding than being able to make a significant, positive difference in someone’s life. At UCLA Health, you’ll experience this joy every day while also enjoying the positive, supportive, and collaborative environment that makes ours one of the most loved workplaces. Join us and find out for yourself.
The Patient Service Representative (PSR) in Immediate Care serves as the frontline ambassador for UCLA Health, supporting patients in a fast-paced, high-volume clinical environment. This role is critical to ensuring efficient patient flow, accurate registration, and a positive patient experience for individuals seeking same-day and urgent medical care. The PSR works closely with clinical and operational teams to support timely access, safety, and exceptional service.
Main duties include but are not limited to:
- Greeting and assisting patients presenting for Immediate Care services with professionalism, empathy, and urgency
- Performing rapid and accurate patient check-in and check-out, including real-time registration and demographic verification
- Verifying insurance eligibility, benefits, and authorizations for same-day visits
- Managing high-volume patient flow, balancing walk-in arrivals, scheduled visits, and urgent presentations
- Collecting co-pays and outstanding balances in accordance with UCLA Health policies
- Triaging front-desk needs by identifying patients requiring immediate clinical attention and promptly alerting clinical staff
- Answering phones, manage electronic messages, and provide clear instructions regarding clinic services, wait times, and next steps
- Coordinating referrals, imaging orders, and follow-up appointments as directed
- Accurately documenting patient interactions and updates in the electronic health record (EHR)
- Maintaining patient privacy and confidentiality in compliance with HIPAA and regulatory standards
- Supporting clinic operations by flexing across front-desk functions as needed
- Escalating patient concerns, workflow barriers, or safety issues appropriately
At UCLA Health, passionate clinicians in a wide range of disciplines have enabled us to become a world-renowned health system with four award-winning hospitals and more than 270 community clinics throughout Southern California. We’re also home to the world-class medical research and clinical education capabilities of the David Geffen School of Medicine. If you’re looking to experience greater challenge and fulfillment in your career, come to UCLA Health.
Pay Range: $30.36 – $43.49
Qualifications
Required Qualifications:
-
Skill in setting priorities which accurately reflect the relative importance of job responsibilities
- Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
- Ability to creatively integrate competing demands into a productive working environment.
- Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
- Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
- Ability to provide coverage for Community Clinics as assigned.
Preferred Qualifications:
- Previous experience in Immediate Care, Urgent Care, Emergency Department, or ambulatory care settings
- Experience with Epic or similar electronic health record systems
- Knowledge of medical terminology, insurance verification, and referral workflows
- Bilingual skills (preferred but not required)
-
Knowledge of specific specialty practice and workflow
- Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
- Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
- Familiarity and knowledge of authorization process & managed care programs