Catering Sales Manager

From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown’s cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.

Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.

Overview:

The Catering Sales Manager markets the Hotel’s services locally and nationally; to build guest relationships and business opportunities for the Hotel by interacting with current, future, and prospective guests; to develop a network of guest opportunities for future Hotel business and to interact with prospective clients to negotiate contracts for Corporate bookings in coordination with Sales, Conference Services, and Reservation Sales Departments; to maximize revenues for the Hotel; to maintain positive interdepartmental communications; and to effectively control and minimize all marketing expenses while exceeding overall budgeted revenues.

Responsibilities:

• Plan and maintain regular communications with, and actively solicit additional business from Hotel’s Corporate key accounts
• Communicate and/or meet with parties interested in the Hotel’s services and assess the parties’ needs and whether the requested services would be a profitable or best use of the Hotel’s function space consistent with client’s needs and budgets
• Prepare event proposals with various options available for Hotel services and products (events, F&B, pricing, dates, locations) that are consistent with the goal of high guest satisfaction and with other Hotel bookings and profitability standards
• Negotiate, prepare, and review terms of contracts for Hotel services in compliance with Hotel billing and rate guidelines and under supervision of Director of Catering
• Meet or exceed targets for prospecting of sales opportunities and targets for revenue streams, as determined by Hotel management
• Execute and manage internal processes necessary to reserve and confirm the negotiated contract services, including blocking meeting space and catering requirements
• Promote high visibility of Hotel through active involvement in industry associations and trade shows
• Support and promote all Corporate programs to increase customer awareness of Omni Hotels and ensure that the customer receives the appropriate benefits of each program
• Maintain high quality guest offerings and contribute to the protection and cleanliness of the owner’s physical assets
• Maintain a record of prompt and regular attendance at assigned work location and for work assignments, as scheduled by Hotel managers
• Interact and communicate positively and professionally with guests, prospective guests, key accounts, coworkers, and visitors to Hotel
• Use computer and electronic devices and related software properly and effectively to communicate, including email, and to prepare reports and analyses of sales activity
• Plan, prioritize, and implement sales strategies and sales plans, to manage multiple tasks and deadlines, and to work in a fast-paced environment
• Complete assigned tasks and projects in a timely manner and as directed by Hotel management
• Contribute to and support the maintenance of a safe working environment protections for guests and coworkers, and perform all work in compliance with Hotel safety standards and all legal requirements
• Comply with Hotel and Corporate policies and procedures and all applicable legal and regulatory requirements
• Attend and contribute to regular meetings of sales team and Hotel leadership, including daily meetings or interactions with Director of Catering regarding business forecasts and future availability of Hotel function space

Qualifications:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Excellent inter-personal and sales related experience.
• Exceptional organizational and supervisory skills.
• Knowledge of food and beverage menus, food preparation and presentation.
• Ability to act independently with minimal or no supervision.
• Ability to communicate customer needs and resolve complaints independently.
• Sales ability and skill in both oral and written form.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel and Delphi.
• Ability to establish and master goals.
• College or equivalent education required . Bachelor’s Degree preferred.
• Past catering/conference service/sales experience preferred.
• CMP Certification Preferred

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster .

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com .