Description
UCLA HEALTH
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Description
Reporting to the Clinical Director, the Practice Manager for Torrance Urology oversees the business and patient care support functions for the clinic. Responsible for FTE, call center and patient access, administrative and financial analysis working within a prescribed budget, care coordination of clinical services and communication, space management, safety reporting, policy development and deployment.
Develops project plans to ensure unit goals and effective operations of these clinical practices are met. Responsibility also includes following and adhering to personnel policy and procedure, hiring, recruiting qualified personnel. Works with Clinic Medical Director, operation clinic leads/supervisors, Department Chair, Director of Operations and Executive CAO to assure an overall effective operation. Manages the administrative supervisor, who manages the day-to-day operations of the team responsible for authorizations and customer service.
Salary Range: $70,900 – $145,200 annually
Qualifications
Required:
- Bachelor’s degree or equivalent combination of education and experience
- At least five years demonstrated skill in analyzing information, problems, situations and procedures to define objectives, identify pattern and formulate conclusions
- At least
5 years demonstrated experience in managing
patient services - Demonstrated skill in planning,
managing and analyzing
complete revenue and expenses
budgets as assigned. - Ability to creatively integrate competing demands of an outpatient setting into a productive working environment
- Ability
to interact diplomatically and sympathetically with a patient population in varying
degrees of health
and effective communication with staff, faculty
and the general public in conveying information
to varying organizational levels - Working knowledge
of University policies
and procedures to appropriately manage accounting systems, cashiering,
risk management and personnel. - Demonstrated skill and experience in developing Quality
Improvement plans to include
using the Lean Process (A3) - Interpersonal
skills and ability to communicate effectively
and diplomatically with patients, staff and physicians; give and receive
information, clarify policies,
and mediate if necessary with
patients, physicians, and technologists - Ability to accept and carry out oral instructions accurately and work independently as well as a part of a team within a
demanding environment - Ability to prioritize work, handle multiple
tasks to completion and make decisions on which course to follow for a particular situation - Ability to work independently and follow through
on assignments with minimal direction and supervision