Patient Transport Supervisor

UCLA HEALTH

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Description

As a Patient Transport Logistics Supervisor, you will oversee day-to-day operations of patient transport and lift team services, ensuring safe, efficient, and timely movement of patients across the organization. You will lead a team responsible for positioning, transferring, and transporting patients via wheelchair, bed, or gurney, including those requiring moderate to total assistance.

This role plays a critical part in supporting patient flow, staff coordination, and safe patient handling practices while maintaining high service and quality standards.

Key Responsibilities

• Supervision & Operations

  • Oversee daily staffing, assignments, and workflow for Patient Transport, Lift Team, and Logistics staff
  • Lead daily huddles and provide real-time guidance to ensure operational efficiency and service excellence
  • Monitor productivity and maintain accurate shift activity logs

• Patient Care & Safety

  • Ensure safe patient handling practices, including lifting, turning, transferring, and repositioning
  • Serve as the department’s Safe Patient Handling Champion, promoting compliance and best practices

• Training & Development

  • Train and onboard new hires across Patient Transport, Lift Team, and Logistics functions
  • Provide ongoing coaching and instruction to support staff performance and development

• Quality & Compliance

  • Conduct administrative walkthroughs to ensure compliance with departmental standards and quality expectations
  • Oversee equipment maintenance, cleaning, and disinfection protocols

• Coordination & Support

  • Perform dispatching and clerical functions to support logistics operations
  • Support decedent affairs processes with professionalism and sensitivity
  • Serve as a departmental liaison to address service concerns and support service recovery efforts

Salary Range: $31.03- $65.90 Hourly

 Qualifications

Preferred:

• BLS certification from the American Heart Association or Red Cross.
• Understanding of basic medical terminology and CareConnect (Logistics Dashboard)
• Dispatching experience
• Experience in patient transport, lift team, or logistics
• Ability to transport patients in medical equipment using correct body mechanics.
• Ability to follow established lift/transfer procedures in a safe and competent manner such as repetitive bending, stooping, squatting, standing, and sitting for long periods of time; and lift, push, and pull a minimum of 150lbs.
• Interpersonal skills to interact diplomatically and sensitively with patients.
• Ability to read, write, and speak in the English language.
• Maintain cooperative working relationship with co-workers and all hospital staff. 
• Ability to perform basic arithmetic computations.

Required: 

• Requires a minimum of 5 years experience in an acute care hospital in the Transportation Department or equivalent in a management position.

• Demonstrated skill in project management, including performance of functional and operational analysis.

• Knowledge of Federal, State, and University regulations as they pertain to areas of responsibility.

• Knowledge of community and national healthcare institutions administrative practices and trends.

• Managerial skills to accomplish the many projects related to the management of the diverse areas of responsibilities.

• Ability to review and analyze information under time constraints and make prompt and appropriate decisions. Knowledge of business management principles and practices in a teaching/research health center, and skill in applying those principles to the department operation.

• People skills to foster a positive work environment to create effective liaison with areas throughout the hospital, and to interact diplomatically with the public in a high-volume public contact setting.

• Skill in organizing material and information in a systematic manner to maximize efficiency and minimize duplication effort.

• Ability to work varied hours upon short notice or report to work in the event of a disaster or staffing problems.

• Ability to work with frequent interruptions and to deal with many details within a short span of time.

• Skill in analysis, budget preparation and control. Skill in developing long and short-range goals which are compatible with the overall Medical Enterprise objectives.

• Skill in independently identifying workflow, patient flow, personnel, and procedural problems and implementing viable solutions.

• Managerial skill to direct the recruitment, selection, and discipline of subordinate personnel.

• Skill in initiating team-building techniques to create a positive work environment and organizational cohesiveness.

• Ability to assess division training needs, develop appropriate training programs using a variety of available resources.

• Ability to establish and sustain effective relationships with external agencies, professional staff, administrators, and employees.

• Detailed knowledge of current state and federal resource programs, eligibility requirements and protocols.

• Demonstrated knowledge of Staff Personnel policies and procedures.