Population Health Patient Navigator

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a  Population Health Patient Navigator, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Serve as a liaison for patients identified through screening programs (e.g., lung, breast, or other population-based health initiatives) who require follow-up or additional care.

• Track and manage follow-up activities for patients with abnormal or concerning findings using internal systems and databases.
• Coordinate and schedule diagnostic follow-up, imaging, or consultations as needed.
• Communicate with referring physicians to support understanding and execution of follow-up recommendations.
• Maintain registries of at-risk patients and generate outreach reminders to ensure continuity of care.
• Assist patients in understanding their screening results and follow-up plans in a supportive and empathetic manner.
• Participate in the development, implementation, and evaluation of population health coordination and navigation programs.
• Develop and maintain a directory of internal and external clinical and support resources.
• Coordinate with JV partners to align workflows and data-sharing processes.
• Attend multidisciplinary team meetings, program trainings, and community outreach events.
• Ensure accurate documentation of all patient interactions and follow-up efforts.
• Report key performance indicators and program metrics to leadership.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

To Ensure Success In This Role, You Must Have:

• Prior experience in patient navigation, care coordination, or a clinical support role preferred.
• Familiarity with population health concepts and screening program guidelines (e.g., Lung-RADS, BI-RADS, or similar) preferred.
• Experience with imaging systems (e.g., PACS/RIS) and EMRs highly desirable
• Excellent interpersonal, communication, and problem-solving skills
• Ability to work independently and manage multiple tasks simultaneously
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and ability to track and document data accurately.

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Rate: $30.00 per hour