Description
UCLA HEALTH
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Description
This role serves as a Surgery Scheduler for patients throughout the surgical process at the Department of Ophthalmology’s Pediatric Ophthalmology & Adult Strabismus clinic in Westwood. You will support the delivery of patient care by coordinating surgeries for multiple physicians within this multi-specialty clinic. Responsibilities include, but are not limited to:
- Coordinate and schedule patient surgical and laser procedures for assigned faculty physicians
- Schedule required pre-operative testing and appointments
- Verify patient insurance coverage and obtain necessary prior authorizations
- Serve as a patient liaison, guiding patients through the pre- and post-operative process
- Communicate with physicians, clinical staff, and external facilities to ensure timely and accurate scheduling
- Maintain accurate documentation and patient records within the electronic medical record system
- Provide general clinic and administrative support as needed to ensure smooth daily operations
Salary Range: $30.36-43.49 HourlyQualifications
Required:
* Skill in setting priorities which accurately reflect the relative importance of job responsibilities
* Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
* Ability to creatively integrate competing demands into a productive working environment.
* Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
* Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
Highly Preferred:
* Knowledge of the ophthalmic field.
* Familiarity and knowledge of authorization process, surgery coordination, and managed care programs.
* Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
* Knowledge of UCLA Health computer system, including EMRs.