Description
The After Sales Specialist supports Red Bull distributors, internal teams, and supply chain partners to keep cold Red Bull available. This role manages cooler service operations and aftersales by handling service requests, resolving tickets, and working with distributors for timely execution and compliance. Strong organization, attention to detail, and multitasking in a fast-paced environment are required.
RESPONSIBILITIES
Areas that play to your strengths
All the responsibilities we’ll trust you with:
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- CUSTOMER SUPPORT
Receive and respond to inbound call center requests related to cooler repair support.
Assign and dispatch service requests to authorized service providers or local distribution centers.
Monitor, update, and track service tickets in Zendesk to ensure timely resolution.
Follow up on missed calls and provide customers with timely status updates.
Escalate unresolved or urgent issues to the appropriate internal stakeholders.
Maintain a high level of responsiveness and professional communication in all customer interactions.
- SYSTEMS MANAGEMENT
Maintain accurate, up-to-date information in Zendesk and other relevant operational systems.
Monitor open service provider tickets to ensure timely resolution and compliance with established service standards.
Escalate aging or unresolved tickets to the appropriate stakeholders for follow-up and resolution.
Ensure all tickets are thoroughly documented and properly closed in accordance with standard operating procedures (SOPs).
Review and verify asset disposal records by reconciling service ticket data with vendor Certificates of Destruction.
Maintain accurate and current distributor and customer master data within company systems.
- LOGISTICS & OPERATIONS SUPPORT
Coordinate the transfer of point-of-sale (POS) assets between distribution centers
Process and track spare-part orders to ensure accurate and timely fulfillment
Support transportation tracking and address logistics-related inquiries
Assist in preparing operational reports on transfers, spare parts, and service activities
Communicate standard operating procedures (SOPs) to distributors and service providers to ensure compliance
Provide feedback on recurring issues to help improve operational efficiency
Perform additional operational support duties as assigned
EXPERIENCE
Your areas of knowledge and expertise
that matter most for this role:
- Bachelor’s Degree preferred, ideally in a related field to the position requirements
- 1-3 years of experience managing service tickets or work orders in customer service or logistics
- Strong customer service orientation with professional written and verbal communication skills
- Highly organized with strong attention to detail and problem-solving abilities
- Experience working with SAP, Zendesk, or comparable ERP/ticketing systems preferred
- Proficiency in Microsoft Excel, including formulas, filtering, pivot tables, and basic report visualization
- Working knowledge of cold equipment or refrigeration units preferred
- Travel 0-10%
- Temporary
- Benefits eligible
WHERE YOU’LL BE BASED
Santa Monica California , United States
United States Red Bull North America