Description
UCLA HEALTH
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Description
The Administrative Supervisor will support The Men’s Clinic at UCLA Health and will be responsible for coordinating the activities of administrative staff supporting the area and interact with faculty, fellows, and clinical staff to maximize patient care, and patient satisfaction. In addition, perform the full range of administrative and support functions to include assisting in coordinating patient flow through the clinic, from registration to discharge. Assist with troubleshooting, resolving clinical operations issues, in addition to financial and materials management. Work as a member of the leadership team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation.
This position will be responsible for direct oversight of administrative support staff in assigned areas, training, evaluating, motivating administrative staff to maintain teamwork, a positive culture, and will monitor staff performance. They will supervise patient scheduling, provider scheduling, and workflows that include insurance verification and authorizations. They will also provide back-up assistance to the administrative staff and practice manager as needed.
Salary Range: $32.42 – $64.51 hourly
Qualifications
Required:
- Minimum
of two (2) years lead experience in a clinical setting, including organizing
workflow to accomplish established objectives, training staff, and evaluating
staff effectiveness. - Familiarity
with surgery scheduling systems, preferably with UCLA systems / CareConnect. - Ability
to work effectively with patients, physicians and staff in a diplomatic and
professional manner in order to maximize suite operations. - Skill
in prioritizing assignments and managing multiple tasks. - Ability
to work effectively as a member of a team in order to provide effective patient
care. - Working
knowledge of Epic CareConnect systems to complete on-line transactions,
including appointment scheduling, procedure scheduling, the encounter
registration system, hospital lab results and medical reports. - Team
Building Skills to include prior supervisory experience. - Skill
in monitoring complex clinician appointment schedules. - Ability
to elicit salient clinical information such as presenting complaints from
patients and referring professionals, and make appropriate assignments based on
established guidelines. - Skill
in listening perceptively, conveying awareness and responding to patients and
visitors with health concerns using tact and discretion. - Skill
in speaking clearly and distinctly in person and over the telephone, using
appropriate grammar and vocabulary in order to share information, effectively
communicate, share and obtain information with persons from diverse social,
economic and cultural backgrounds. - Ability
to triage patient issues to achieve resolution. - Ability
to interact diplomatically and sympathetically with patients, their families,
and the general public in a high volume, continuous public contact setting. - Skill
in performing with frequent interruptions and/or distractions including the
ability to accept equivocal circumstance and respond to changing priorities and
deadlines. - Typing
ability to prepare forms, manuscripts and correspondence with speed and
accuracy. - Skill
in operating a computer including work processing software and the ability to
enter and maintain accurate patient appointments and schedules utilizing an
on-line computer database system. - Ability
to maintain equanimity in the face of resistance, indifference and hostility. - Skill
in working independently and following through on assignments with minimal
direction and in setting priorities which accurately reflect the relative
importance of assignments. - Ability
to accept directions from supervisors and act promptly. - Knowledge
of medical terminology. - Working
knowledge of medical insurance plans and types of coverage provided. - Ability
to maintain Charge Worklist in CareConnect. - Ability
to maintain Charge Document Reconciliation Process.