Description
UCLA HEALTH
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Description
Bring your expertise in AI, automation, and process transformation to UCLA Health and help build smarter, more effective healthcare operations.
UCLA Health is seeking an innovative and strategic leader to serve as Assistant/Associate Director of Intelligent Automation. In this role, you will lead the design, implementation, governance, and expansion of AI-enabled automation solutions that improve operational efficiency, quality, employee experience, and organizational performance.
As part of Performance Strategy & Analytics, you will partner with clinical, operational, technology, compliance, privacy, data governance, and analytics leaders to translate complex business needs into secure, scalable, and responsible solutions. You will also lead cross-functional delivery, establish automation priorities, measure outcomes, and build organizational capability for continuous improvement.
Key Responsibilities
- Develop and execute an intelligent automation roadmap aligned with organizational priorities and high-value operational needs.
- Lead the assessment, design, testing, implementation, and optimization of AI-enabled automation and redesigned workflows.
- Establish governance standards addressing human oversight, validation, data protection, performance monitoring, and escalation.
- Advise leaders on automation strategy, solution design, change management, adoption, and benefits realization.
- Define and monitor measures such as return on investment, quality, productivity, cycle time, and customer experience.
- Recruit, coach, and develop a high-performing team while promoting accountability, collaboration, innovation, and service excellence.
This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site as needed based on operational requirements. Please note, travel to the ‘home office’ location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.
Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $132,300 – $307,100 annually. The University anticipates offering a salary between the minimum and midpoint of this range.
As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
Qualifications
Knowledge, Skills and
Abilities
KSAs
Required / Preferred
Demonstrated strategic leadership in
automation portfolio planning, prioritization, and benefits realization.
Required
Working knowledge of AI, generative AI, machine learning,
workflow orchestration, and enterprise automation concepts.
Required
Ability to analyze complex
workflows, identify root causes, redesign processes, and implement
sustainable improvements.
Required
Ability to translate business needs
into clear requirements, solution designs, implementation plans, and
measurable outcomes.
Required
Knowledge of healthcare privacy,
security, compliance, HIPAA, data governance, and responsible use of
sensitive information.
Required
Understanding of responsible AI
practices, including validation, human oversight, monitoring, transparency,
bias awareness, and escalation pathways.
Required
Strong stakeholder engagement and
influencing skills with clinical, operational, technical, and executive
audiences.
Required
Strong project and program
management skills, including scope, timeline, risk, issue, resource, and
dependency management.
Required
Change management skills, including
communication, training, adoption planning, and sustainment of new workflows.
Required
Ability to define and monitor
performance metrics, ROI, quality indicators, cycle time, productivity, and
customer experience outcomes.
Required
Advanced skill in Python, AI/ML
tools, Tableau/PowerPoint, SQL, R, PowerPoint, and Excel; Excellent
written, verbal, facilitation, and executive presentation skills.
Required
Demonstrated ability to lead, coach,
develop, and hold staff accountable in a collaborative environment.
Required
Commitment to service excellence,
continuous improvement, innovation, equity, inclusion, and UCLA Health
standards of conduct.
Required
Amount of Experience
Type of Experience
Required/
Preferred
8+ years
Progressively responsible experience
in healthcare operations, data analytics, and process improvement.
Required
5+ years
Healthcare leadership or management experience supervising IT staff and/or
leading matrixed, cross-functional teams.
Required
2+ years
Demonstrated experience leading AI/ML, intelligent automation, workflow redesign, or digital transformation initiatives
with measurable operational outcomes in healthcare industry.
Required
3+ years
Experience applying Lean, Six Sigma,
operational excellence, or comparable process improvement methodologies to
complex workflows.
Required
5+ years
Experience in an academic medical
center, integrated health system, clinical operations, quality reporting,
healthcare analytics, or regulated healthcare environment.
Preferred
5+ years
Experience with platforms such as
Microsoft Azure AI Services, Databricks, Tableau, Epic, or similar enterprise
technologies.
Preferred
Licenses and Certifications
Needed at (hire, within x time)
Required / Preferred
Lean Six Sigma
Green Belt, Black Belt, or equivalent process improvement certification
Upon hire or within 12 months
Preferred
Project Management
Professional (PMP), Agile/Scrum certification, or equivalent project/program
management credential
Upon hire or within 12 months
Preferred
Responsible AI, AI
governance, automation platform, cloud, analytics, or related technology
certification
Upon hire or within 12 months
Preferred