Description
UCLA HEALTH
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Description
In this role you will provide patient and general administrative support for the Connie Frank Kidney Transplant Center. Major functions include, but are not limited to:
- Schedule patient appointments and procedures
- Obtain insurance benefits verification and authorizations for surgeries and ancillary tests/procedures
- Inform patients of financial responsibility prior to appointments
- Answer and manage high volume of telephone calls
- Serve as a resource to internal and external callers
- Coordinate scheduling for appointments, tests, and procedures, including those for transplant evaluations and other medical consultations
- Provide cross-coverage for other clinic staff as needed
- Assist with administrative duties, including photocopying, faxing, sorting mail, and handling special projects assigned by the manager
Salary Range: $33.60-$50.93/hourlyQualifications
Required:
- Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
- Detailed knowledge of hospital admissions/registration procedures
- Recent patient registration and appointment scheduling experience
- Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
- Experience working in a medical setting
- Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel
- Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
- Ability to use diplomacy and respect confidentiality in sensitive situations
- Skill in following through on assignments to completion
- Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload
- Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
- Oral and written communication skills to convey information clearly to patients, faculty and staff
- Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person
Desired:
- Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University systems
- Experience with UCLA EHR (Care Connect)
- English/Spanish bilingual oral communications
skills to conduct admission/registration interviews