Description
AppleOne is proud to present:
POSITION OVERVIEW
As the Front Desk Customer Service Representative, you’ll be the welcoming face of our facility, ensuring every visitor’s experience is positive and memorable. With flexible hours, you’ll create a friendly and efficient environment for guests and staff, manage our innovative tool and induction lending libraries by assisting users with checkouts and returns, and support hands-on training sessions and equipment demonstrations by preparing materials and assisting our expert team. You’ll also play a key part in keeping our workplace safe, organized, and running smoothly, while providing helpful, on-the-spot support to customers with questions about their billing or energy services. This is a role where your people skills, adaptability, and enthusiasm will shine—making the work both rewarding and enjoyable.
Work Location and Hours
Days/Hours:
- Tuesday–Thursday: 8:00 am–5:00 pm (1-hour lunch)
- Event Days: 9:30 am–6:30 pm (1-hour lunch)
- Occasional Monday/Friday shifts for special events (with advance notice)
KEY RESPONSIBILITIES
Front Desk & Visitor Support
- Greet and assist visitors upon arrival
- Provide basic technical support for conference and training rooms
- Communicate with vendors, customers, and staff
- Provide general customer service
- Maintain and uphold EEC’s mission, values, policies, procedures, and principles
Workshop & Event Support
- Coordinate logistics and set up for workshops and meetings
- Assist instructors and internal teams with administrative tasks
- Support registration, attendance, and customer inquiries
- Provide support to customers before, during, and after workshops and events
Facilities & Operations
- Support building operations and maintenance
- Organize operational documents and support document development
- Submit facility maintenance requests
- Order and manage supplies
Tours and Demo support:
• Set up & assist the team with equipment demonstrations, tours, and consultations.
• Assist with scheduling and coordinating tours
Lending Program Support:
• Monitor and assist all reservations for lending programs
• Prepare and package equipment based on reservations
• Support program pick-up and drop off at the EEC
• Keep accurate loan records
REQUIRED QUALIFICATIONS
• High School Diploma
DESIRED QUALIFICATIONS/EXPERIENCE
• Bilingual (English/Spanish)
• Proficiency in Microsoft Office and internet-based applications
• Strong customer service and communication skills
• Ability to multitask and prioritize
• Attention to detail and organizational skills
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#8820
Entry Level