Administrative Assistant III – Neurology Clinic

UCLA HEALTH

To apply for this position please CLICK HERE

Description

In this position, you will provide administrative and patient care support in the Neurology clinic. Job duties include, but are not limited to:

• Using the EMR (Care Connect) to manage and create scheduling templates for the different Neurology program specialties. Responsible for all patient scheduling.
• Ensure all patients have proper medical insurance  contracted with UCLA Neurological Services.
• Verify and update patient information in Care Connect.
• Case-manage complex patient processes that involve extensive research into insurance issues, coordinating logistics for outside UCLA testing, consults and procedures.
• Acts as the patient care advocate by responding to patient needs and working to resolve patient and family concerns.
• Work with Lead LVN on any clinical requests such as: medication refills; prior authorization for medications; orders for ST / PT / OT; home health care, etc.
• Provide general administrative support including typing, filing, answering phones, taking messages, sending fax transmissions and other tasks as needed.
•  Respond to all patient and physician emails in a timely manner.
• Compose medical necessity letters to patients’ insurance companies; discharge from jury duty; special accommodations for school or work, and other letters as requested by physicians.
• Responsible for organizing and maintaining functional filing systems; both electronic and hard copy files.

Salary Range: $30.36 – $43.49/HourlyQualifications

Required:

• Skill
  in setting priorities which accurately reflect the relative importance of
  job responsibilities

• Ability
  to establish and maintain and productive working relationships with
  Faculty, Staff, Administration and patients from various social, cultural
  and economic backgrounds.

• Ability to creatively integrate competing demands
  into a productive working environment.

• Skill
  in verbal communications to clearly convey complex problems in both formal
  and informal situations.

• Ability
  to interact diplomatically and sympathetically with a patient population
  in varying degrees of health
• Ability to provide coverage to Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and
  workflows.

• Working
  knowledge of patient related policies and procedures as well as a thorough
  understanding of the University system and it services and programs.

• Knowledge
  of hospital computer system, and personal computer systems and the various
  software products to perform administrative work.

*     Familiarity
and knowledge of authorization process & managed care programs.