Description
UCLA HEALTH
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Description
In this role you will provide vital administrative support to the Kidney Transplant Program. Key responsibilities include but are not limited to:
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Screen and manage program-related calls.
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Schedule and coordinate outpatient procedures for transplant evaluations and re-evaluations.
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Prepare, organize, and maintain patient charts and records.
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Support transplant list maintenance, patient re-evaluations, and outpatient clinic operations.
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Perform administrative tasks such as typing, faxing, and record maintenance for the Transplant Program.
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Assist nurse coordinators with administrative duties.
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Provide coverage for other administrative staff as needed.
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Support process improvement initiatives and maintain accurate documentation within the EMR system.
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Consistently deliver CICARE World Class Care standards in all interactions with patients, families, and colleagues.
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Comply with all hospital and departmental policies and procedures
Salary Range: $30.36-$43.49/hourlyQualifications
Required:
- Detailed knowledge of hospital admissions/registration procedures
- Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
- Experience working in a medical setting
- Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
- Recent patient registration and appointment scheduling experience
- Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person
- Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
- Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload
- Skill in following through on assignments to completion
- Ability to use diplomacy and respect confidentiality in sensitive situations
- Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
- Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel
- Oral and written communication skills to convey information clearly to patients, faculty and staff
- Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills
- Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones
- Ability to maintain confidentiality on patient and physician issues
- Proficiency with Microsoft Word & PC and access database systems
- Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions
Desired:
- Experience with UCLA EHR (Care Connect)
- Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system
- English/Spanish bilingual oral communications skills to conduct admission/registration interviews