Description

Special Instructions to Applicants

Please Note: This position is represented by the Student Services Advisor and Professionals (SSAP) bargaining unit.

Department Summary

The Office of Undergraduate Admission supports UCLA undergraduate student enrollment goals through recruitment, admission, and yield practices consistent with the mission and values of the university. We seek to recruit and enroll high-achieving, talented students from diverse backgrounds from throughout California, the US, and abroad to both benefit from and contribute to one of the leading research universities in the world.
Position Summary

In support of Undergraduate Admission (UA) efforts to meet UCLA’s annual new student recruitment and enrollment goals, this position works under the supervision of the Admission Services Unit Manager. The role has direct supervisory responsibility for the unit’s 10-15 student employees, ensuring optimal customer service delivery across multiple communication channels (in-person, phone, email, web/live chat). The position designs, implements, and evaluates student staff recruitment, onboarding, training, and scheduling processes. It ensures operational excellence by monitoring service performance, managing payroll compliance, and using CRM and data systems for workload analysis and planning. In addition to supervising daily operations, the position provides admissions counseling to prospective students and the public, participates in on-campus recruitment and yield events, and exercises professional judgment in the evaluation of undergraduate applications. The incumbent represents UCLA and the University of California to internal and external audiences, contributing to recruitment and yield goals and ensuring alignment with institutional priorities.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

Demonstrated ability to recruit, train, supervise, and evaluate a team of at least 10-15 staff or student workers in a high-volume service environment. (Required)

Proven ability to plan and coordinate schedules to meet operational demands while balancing budget constraints. (Required)

Strong written, verbal, and interpersonal communication skills, including the ability to convey complex admissions policies to diverse audiences. (Required)

Proven capacity to interpret admissions guidelines and apply professional judgment in applicant evaluation. (Required)

Ability to collaborate effectively with staff, campus partners, and external stakeholders to support recruitment and yield goals. (Required)

Experience using CRM, SIS, TRS, and other data systems for operational decision-making and reporting. (Preferred)

Experience representing a higher education institution at public events or recruitment activities. (Preferred)

Knowledge of K-12 and higher education systems, particularly the University of California. (Preferred)

Education, Licenses, Certifications & Personal Affiliations

Bachelor’s Degree or equivalent combination of education and experience. (Required)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Schedule

Monday-Friday 8:00a.m. to 5:00 p.m.
Union/Policy Covered

99-Policy Covered
Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Admissions%20Recruitment%20Specialist%202%20(41065029)

Admissions Recruitment Specialist 2

Description

HERC- Upper MidWest