Description
As a Customer Service Representative, you will be responsible for handling all correspondence with assigned customers for PPG’s Aerospace business. You will report to the Customer Service Supervisor. This is a hybrid position working three days in our Sylmar office and two days remotely.
Key Responsibilities
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Process incoming purchase orders from customers and provide acknowledgement. Obtain any necessary revisions.
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Follow-up with relevant stakeholders to ensure delivery is made in accordance with the confirmed ship dates.
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Provide updates to customers on purchase order delivery progress.
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Participate in scheduled calls/meetings with customers to review open orders, pending returns, etc.
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Allocate parts for shipment. Work with various departments to ensure orders ship in a timely manner.
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Assist AR team to resolve customers issues that are blocking payments. Including discussing with customers and processing any necessary credits.
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Be the primary point of contact for customer inquiries about products, order status, quotations and dispositions, or complaints. Escalate inquiries to respective department or commercial team to get feedback for customers.
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Obtain and maintain Export Documentation.
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Maintain accurate and detailed records of customer complaints, orders and interactions.
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Provide support for AOG (Aircraft on Ground) requirements. Must carry AOG cellphone on a rotating basis (one-week intervals), to provide 24-hour support.
Qualifications
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Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply.
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4+ years of customer service experience
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Associate’s degree or higher preferred or experience in lieu of degree
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Strong customer relationship management experience.
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Able to work independently with minimum supervision, as well as in group situations.
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Prior experience handling a high volume of emails and dealing with a wide variety of customers.
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The salary range for this position is $65,000 – $75,000 annually.
#LI-Hybrid
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.