Description
AppleOne is proud to present:
We are seeking a dedicated Bilingual Customer Service Agent to join our Aurora team.
Customer Service Agent
Location: Aurora, ON
Salary: $45,000 – $50,000
Hours: Monday to Friday, 8:30am – 4:30pm
Type: 12 month contract
Model: 100% Onsite
Key Responsibilities:
Communicate professionally with customers in person, via email, and over the phone.
Provide end-to-end support including troubleshooting, dispatching service calls, follow-ups, and event closure through invoicing.
Maintain working knowledge of commercial beverage equipment operation and functionality.
Provide basic technical troubleshooting assistance as needed.
Manage equipment and parts orders for service events.
Participate in after-hours and weekend on-call rotations to support service needs.
Perform additional duties as assigned.
Qualifications:
Minimum secondary school education; post-secondary education preferred.
3+ years of customer service or office experience preferred
Driven, self-motivated, and results-oriented with minimal supervision.
Strong verbal and written communication skills in English and French
Proficient with ERP systems, Microsoft Word, and Excel; experience with CSR systems is a plus.
Ability to prioritize tasks, manage time effectively, and adapt in a fast-paced environment.
Passionate about customer service and taking ownership of issues.
Why Apply:
Competitive salary and benefits
Opportunity to work onsite in a supportive, collaborative environment
Gain experience managing service operations and technical customer support
Disclaimer: This is currently an active job opportunity. By applying, you will be part of our trusted network, ensuring our recruiters match you with suitable roles. Let us help you take the next step in your career journey!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Experienced (Non-Manager)