Description
AppleOne is proud to present:
A leading company in the furnishing industry is seeking a Bilingual Dispatch Agent to join its team at the Pointe-Claire warehouse and head office location.
Reporting directly to the Director of Warehouse Operations, the successful candidate will play a key role in coordinating and confirming customer deliveries while maintaining a high standard of customer service and operational efficiency.
This is a non-driving dispatch role focused on system scheduling and internal coordination—not working directly with truck drivers.
Job Title: Bilingual Dispatch Agent
Location: Pointe-Claire, QC H9R 5Z9
Employment Type: Permanent, Full-Time
Shift: Tuesday to Saturday 8:00 AM – 4:30 PM
Compensation: $20 per hour ($41,600 annually) + Benefits & Vacation
Key Responsibilities
- Confirm a minimum of 25 deliveries per shift
- Ensure all non-payments are processed at least 48 hours before scheduled deliveries
- Answer all incoming calls promptly and professionally, including driver and customer inquiries
- Promptly return messages received before or at the start of shift
- Escalate any product defect issues reported by drivers to the customer service team immediately
- Coordinate and email necessary inspection requests to the warehouse manager
- Provide clear pickup instructions to customers including warehouse hours and accepted payment methods
Qualifications
- Minimum of 1 year of dispatching or scheduling experience
- Fluent in both French and English (spoken and written)
- Strong communication and customer service skills
- Proficient with computer systems and scheduling tools
- Excellent multitasking and organizational abilities
- Able to thrive in a fast-paced environment while maintaining a high level of accuracy
Why Apply?
- Stable, full-time position in a well-established business
- Regular daytime hours with consistent scheduling
- Comprehensive benefits package
- Opportunity to grow within a supportive, team-oriented environment
Apply Now!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Experienced (Non-Manager)