Description
AppleOne is proud to present:
Customer Service Representative – Bilingual Mandarin – Insurance
needed in multiple office locations including Hacienda Heights, Diamond Bar, Irvine, San Gabriel, Cerritos (Training will be done in Hacienda Heights).
*Must be able to commute to Hacienda Heights for training for about 1-2 month. Then could go to other location
*They needs to obtain the P&C license within 6 month and company will reimburse after 1 year of license obtained.
If the candidate currently have P&C license and work experience then could send with $
Our company offers competitive salary, 401K Plan with profit sharing, 100% Company Sponsored Medical Insurance, Paid Vacation/Sick/Holidays, Corporate Discount Program, Advancement Opportunities and much more!
Responsibilities:
Manage incoming calls to identify and assess customers’ needs to achieve satisfaction
Manage client relationships in a fast-paced environment, while demonstrating persistence along with problem solving and decision making skills to work with clients through a variety of challenging situations.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Perform supporting tasks for Managers in providing exceptional service to clients by completing assigned tasks in a timely and accurate manner.
Assist clients by answering questions about their policies, providing accurate, valid and complete information such as explaining insurance concepts and processing claims paperwork (training will be provided!)
Quickly and accurately file applications and process claims
Provide additional support to teammates and staff as needed
Qualifications:
Bilingual in English and Mandarin/Cantonese Chinese
Strong interpersonal and communication skills, both written and oral
Customer orientation and ability to adapt/respond to different types of characters
Must be able to work independently and also thrive in a team environment
Ability to multi-task, prioritize, and manage time effectively
Proficiency in Microsoft Office Suite, including Outlook
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1001
Entry Level