Description
AppleOne is proud to present:
On behalf of our client in the Construction – Industrial Facilities and Infrastructure industry, we are seeking a dedicated and professional Bilingual Spanish Customer Service Representative. This role is essential for providing exceptional support to clients, partners, and internal teams, primarily for projects within industrial facilities and infrastructure. The ideal candidate will have 3-5 years of experience and be fully proficient in both English and Spanish to effectively serve our diverse customer base.
Responsibilities:
– Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels, with a focus on clients in the Construction – Industrial Facilities and Infrastructure sector.
– Provide accurate and timely information regarding services, project status, and general inquiries related to industrial construction and infrastructure projects.
– Resolve customer issues and complaints efficiently and professionally, escalating complex problems to the appropriate department when necessary.
– Maintain detailed records of customer interactions and transactions in the CRM system.
– Collaborate with sales, operations, and project management teams to ensure seamless customer experience and service delivery.
– Assist with administrative tasks such as processing orders, scheduling service appointments, or managing client documentation relevant to construction projects.
– Educate customers on product features and service offerings, ensuring a clear understanding of solutions provided.
– Handle sensitive information with discretion and maintain confidentiality.
– Continuously strive to improve customer satisfaction and retention.
Qualifications:
– Fluent in both English and Spanish (written and verbal) is required.
– 3-5 years of proven experience in a customer service or client support role, preferably within the Construction, manufacturing, or industrial sectors.
– High school diploma or equivalent; associate’s or bachelor’s degree preferred.
– Excellent interpersonal and communication skills, with a patient and empathetic approach.
– Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
– Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
– Strong problem-solving abilities and attention to detail.
– Customer-focused with a strong commitment to service excellence.
Preferred Qualifications:
– Experience in Customer Support / Client Care within the Construction – Industrial Facilities and Infrastructure industry.
– Familiarity with construction terminology, project phases, or industrial facility operations.
– Experience with ticketing systems or advanced customer service platforms.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1017
Experienced (Non-Manager)