Description
UCLA HEALTH
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Description
Join one of the nation’s leading academic medical centers and play a key role in advancing world-class eye care!
The Department of Ophthalmology’s Retina Division at UCLA Health is seeking a Clinic Manager to lead a skilled team of professionals in our Retina outpatient clinic. This individual will champion operational excellence, foster team collaboration, and ensure an exceptional patient experience while supporting cutting-edge clinical care. In this role, you will:
- Oversee daily clinic operations, ensuring efficiency, quality, and adherence to UCLA Health standards.
- Supervise and develop administrative, clinical, and supervisory staff while promoting a collaborative, service-focused environment.
- Partner with physicians and leadership to enhance workflows, patient access, and overall clinic performance.
- Coordinate clinical and imaging support for faculty, fellows, optometrists, and residents.
- Monitor patient satisfaction, manage escalations, oversee service recovery, and handle VIP patient coordination.
- Maintain inventory and manage procurement of equipment and supplies for exam rooms, imaging labs, and visual field areas.
- Review and update clinic policies and procedures to ensure compliance, consistency, and best practices.
Salary Range: $70900-145200 Annually
Qualifications
Required:
- Minimum 3 years of recent experience supervising staff.
- Knowledge of ophthalmic medical terminology, anatomy, and physiology of visual systems.
- Familiarity with signs and symptoms of various ophthalmic problems to answer patient-related questions and triage calls when urgent evaluation is required.
- Excellent interpersonal skills with patients, staff, and physicians to promote comfortable, cooperative and effective working relationships with patients, physicians and staff.
- Familiarity with computerized patient appointment scheduling system.
- Ability to organize technician work schedules for continuous coverage.
Preferred:
- Certification as Certified Ophthalmic Assistant or Certified Ophthalmic Technician.
- Recent experience providing technical support in Ophthalmology practice.