Description
AppleOne is proud to present:
Immediate need for a consumer relations representative from the tire, automotive, insurance or from a warranty department).
The Consumer Relations Representative resolves consumer complaints and coordinates consumer and dealer interactions through the extensive use of telephone and e-mail. The position is responsible for department reports, technical service training, and works on projects to improve Customer Experience.
Looking for the following:
? Possess strong customer service abilities with excellent verbal, written, and listening communication
skills
? Familiarity with product line is required
? Great interpersonal/customer relations skills
? Capacity to thrive in a fast-paced, dynamic, and ever-changing work environment
? Dependability, time management, prioritization, and organizational skills are essential
? Proficiency at an intermediate level in CRM and Microsoft Office applications – including Salesforce,
Ring Central, SAP, Excel, Outlook, and Word are necessary
? Adherence to company polices and safety guidelines is mandatory
EDUCATION and/or EXPERIENCE
High school diploma or equivalent, complemented by two or more years of experience in the tire or automotive related
industry, consumer relations, or customer service. Experience in public interaction via telephone, email, and chat is important
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1001
Experienced (Non-Manager)